PRESIDENT OF INDIA's RASTRAPATHI BHAVAN HAVING NEWLY DESIGNED COMPLAINT REDRESSAL SYSTEMS

[KODAKKAL SHIVAPRASAD]

PRESIDENT INAUGURATES RASHTRAPATI BHAVAN HELPLINE PORTAL

24-07-2009 : Rashtrapati Bhavan, New Delhi



The President of India, Smt. Pratibha Devisingh Patil inaugurated the Rashtrapati Bhavan Helpline Portal at Rashtrapati Bhavan today.

The portal at the internet URL http://helpline.rb.nic.in seeks to make the process of sending grievances to the President easier. The portal is user friendly and its highlights are as follows:

- Lodging of request/grievance by clicking "Lodge a Request/Grievance" from any place any time (24X7) basis.

- Generation of Unique Registration Number (URN) for every request/grievance.

- Citizen can track the status of their request/grievance real time online.

- Acknowledgement by e-mail, if provided.

- Instant and easy communication between nodal Public Grievance officers of Government Organizations.

- Integration with Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

- Automatic Online Data transmission between Ministries/Department/Organization and the subordinate organizations.

- Constant update on the status of request/grievance received and acted upon by the President's Secretariat.

Its special features are:

- Enables lodging of lengthy e-petitions.

- Enables supplementary attachment of scanned documents.

- Additional mode of acknowledgement through e-mails.

- On submission of registration form, petitioner gets a Unique Registration Number (URN).

Once the request/grievance is scrutinized by the Helpline Main Desk at Rashtrapati Bhavan, the following actions would take place:-

- Scrutinize requests/grievances and assign appropriate grievance category.

- Decide on action required.

- Online forwarding of requests/grievances to Ministries/Departments/State Governments.

- Reminders sent electronically.

- Action taken is update on the 'Updates Action Form' at Centralised Public Grievance Redress and Monitoring System (CPGRAMS) level.

- The action taken report is reviewed by the higher authority before closure under the Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

[Chinmay Kar]

I AM AVAILING SERVICES OF THIS HELP LINE AND VERY HAPPY TO SEE THE INITIATIVE TAKEN TO SORT OUT PROBLEMS SO FAR. - CHINMAY KAR 14-08-2009

[Chinmay Kar]

Prompt actions by Rastrapati Bhabans's Help Line is well appreciated while actions by responding unites to the referred items does not seem to very effective. For example, 2 cases were posted at RB's Help Line vide (1) PRSEC/E/2009/02106 and (2) PRSEC/E/2009/02112 at the time of opening of the cell. Both the issues are pending till date with the responding unites. Unless monitoring system is introduced by RB's HL Cell, it is apprehended that fruitful result is not likely to come. - Chinmay Kar 20-09-2009

[KODAKKAL SHIVAPRASAD]

Dear Chinmay,
This is common to all, we wait for our turn, as government offices have a time limit for 15 days to action when letter recieved from President or Prime Minister's office, then after we shall re-write this issue to RB helpline to speady recover.

[Chinmay Kar]

Dear K.S.- I fully agree with you. At present we have 3 cases i.e. including yours, almost cotemporary and I am watching the development. Will be able to bring it to your notice as and when required.- Chinmay Kar 21-09-2009