PRESIDENT OF INDIA's RASTRAPATHI BHAVAN HAVING NEWLY DESIGNED COMPLAINT REDRESSAL SYSTEMS

[KODAKKAL SHIVAPRASAD]

PRESIDENT INAUGURATES RASHTRAPATI BHAVAN HELPLINE PORTAL

24-07-2009 : Rashtrapati Bhavan, New Delhi



The President of India, Smt. Pratibha Devisingh Patil inaugurated the Rashtrapati Bhavan Helpline Portal at Rashtrapati Bhavan today.

The portal at the internet URL http://helpline.rb.nic.in seeks to make the process of sending grievances to the President easier. The portal is user friendly and its highlights are as follows:

- Lodging of request/grievance by clicking "Lodge a Request/Grievance" from any place any time (24X7) basis.

- Generation of Unique Registration Number (URN) for every request/grievance.

- Citizen can track the status of their request/grievance real time online.

- Acknowledgement by e-mail, if provided.

- Instant and easy communication between nodal Public Grievance officers of Government Organizations.

- Integration with Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

- Automatic Online Data transmission between Ministries/Department/Organization and the subordinate organizations.

- Constant update on the status of request/grievance received and acted upon by the President's Secretariat.

Its special features are:

- Enables lodging of lengthy e-petitions.

- Enables supplementary attachment of scanned documents.

- Additional mode of acknowledgement through e-mails.

- On submission of registration form, petitioner gets a Unique Registration Number (URN).

Once the request/grievance is scrutinized by the Helpline Main Desk at Rashtrapati Bhavan, the following actions would take place:-

- Scrutinize requests/grievances and assign appropriate grievance category.

- Decide on action required.

- Online forwarding of requests/grievances to Ministries/Departments/State Governments.

- Reminders sent electronically.

- Action taken is update on the 'Updates Action Form' at Centralised Public Grievance Redress and Monitoring System (CPGRAMS) level.

- The action taken report is reviewed by the higher authority before closure under the Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

[Chinmay Kar]

I AM AVAILING SERVICES OF THIS HELP LINE AND VERY HAPPY TO SEE THE INITIATIVE TAKEN TO SORT OUT PROBLEMS SO FAR. - CHINMAY KAR 14-08-2009

[Chinmay Kar]

Prompt actions by Rastrapati Bhabans's Help Line is well appreciated while actions by responding unites to the referred items does not seem to very effective. For example, 2 cases were posted at RB's Help Line vide (1) PRSEC/E/2009/02106 and (2) PRSEC/E/2009/02112 at the time of opening of the cell. Both the issues are pending till date with the responding unites. Unless monitoring system is introduced by RB's HL Cell, it is apprehended that fruitful result is not likely to come. - Chinmay Kar 20-09-2009

[KODAKKAL SHIVAPRASAD]

Dear Chinmay,
This is common to all, we wait for our turn, as government offices have a time limit for 15 days to action when letter recieved from President or Prime Minister's office, then after we shall re-write this issue to RB helpline to speady recover.

[Chinmay Kar]

Dear K.S.- I fully agree with you. At present we have 3 cases i.e. including yours, almost cotemporary and I am watching the development. Will be able to bring it to your notice as and when required.- Chinmay Kar 21-09-2009

[Chinmay Kar]

My cases referred to POI- Cell are yet to be settled, What about your case ? Is it settled? - Chinmay Kar 27-03-2010

[KODAKKAL SHIVAPRASAD]

Dear Chinmay,

As President's Secretariet was doing their level best with prompt action in contacting relevent authority on the concerned matter,but concerned authority was taking delay as my several references were forwarded/transferred to concerned department was yet to be taken out, for example i am posting the movement in president's secretariet on the subject:

LogOut




Registration Number : PRSEC/E/2010/02893
Name : Shri KODAKKAL SHIVAPRASAD
Date of Receipt : 24 Feb 2010
Current Status : The petition is transferred
Date of Transfer : 24 Feb 2010
Ministry/Department : Department of Personnel and Training
Officer's Name : Dr. Syamal Kumar Sarkar
Designation : Joint Secretary (AT&A)
Address : Room No. 109, North Block
New Delhi

Telephone No. : 23094010
E Mail : [e-mail]

Note: You are requested to further liaise in the matter directly with Joint Secretary (AT&A), Department of Personnel and Training, Room No. 109, North BlockNew Delhi for further information.

[Chinmay Kar]

Dear K.S - Position of my 2 Cases referred to R.B / Cell are as follows:-

Case - A: No reply received since 12-08-2009 as assured

Case -B : It appears from action report of R.B.Portal that Metro Railway / Kolkata has already sent my Revised Pension Payment Order to my Banker, with due intimation to me vide letter No.MR/A/Pen/415/931/Rev dated 31.12.2009. Unfortunately till date no intimation in this regard is received from concerned bank or copy of order earmarked for me as per Metro Rly is received. Incidentally nothing has been mentioned with regard to Detail calculations made for fixation of revised pay and payment made in accordance with accepted recommendation of 6th CPE as demanded by me.

Thus it can be derived that only 25% of the case materials referred to R.B-Portal appears (as I have not yet received any official copy) to be disposed of. However it is good sign / good effort by a Govt. department in the interest of general public.

"[A]
Registration Number : PRSEC/E/2009/02106
Name : Shri Chinmay Kar
Date of Receipt : 29 Jul 2009
Current Status : Reply being sent separately by post/email
Date of Action : 12 Aug 2009


[B]
Registration Number : PRSEC/E/2009/02112
Name : Shri Chinmay Kar
Date of Receipt : 29 Jul 2009
Current Status : Case disposed of
Date of Action : 18 Jan 2010
Details : Metro Raiway, Kolkata vide their letter No. MR/A/ Pen/415/CK/Grievance/111 dated 01/05.01.2010 has advised that revised pension payment order to Sri chinmoy Kar, bearing PPO No. MR/2004/75 dated 05.10.2004 has already been issued to concerned bank with due intimation to the pensioner vide No. MR/A/Pen/415/931/Rev.dated 31.12.2009."

Chinmay Kar 28-03-2010

[Chinmay Kar]

Kind attention is invited to my status report posted on this event dated 28-03-2010 for item "B" Although it is not necessary to repeat RB Portal report but reproduced for ready appreciation - "Metro Raiway, Kolkata vide their letter No. MR/A/ Pen/415/CK/Grievance/111 dated 01/05.01.2010 has advised that revised pension payment order to Sri chinmoy Kar, bearing PPO No. MR/2004/75 dated 05.10.2004 has already been issued to concerned bank with due intimation to the pensioner vide No. MR/A/Pen/415/931/Rev.dated 31.12.2009"
1) Till to day I have not received Metro Railway's letter No.MR/A/Pen/415/931/Rev.dated 31.12.2009
2) 0n 22.04.2010 I had contacted Br.Manager / SBI / TNT Studio over phone No. 2471-6089 when he confirmed after verification of records that he has not received any such letter from Metro Railway - Kolkata.

Metro Railway authority was apprised of the fact vide my e-mail dated 28-03-2010 followed by reminder dated 19-04-2010 and requested to send the letter in question to me since I have not received so far - No response from M.Rly- Kolkata till date.

Another reminder dated 23-04-2010 has been issued which is reproduced for perusal.
Let us see who has provided correct information. Latest reminder:-

"To

General Manager [[e-mail]]



Chief Personal Officer [[e-mail]]

M. Rly , Kolkata.



Br. Manager SBI / TNT Studio Br. BR.CODE-05680 Tollygunj , Kolkata-700040

[[e-mail]]



[Kind personal attn: Sri. Amarnath and Smt. M.Brahmo]



Dear Sir / Madam,



Sub: Fixation of pay in terms of 6th CPC - PPO No. MR / 2004 /75



Ref: My E-mail dated. 28-03-2010 & Reminder E-mail dated 19.04.2010



Your kind personal attention is once again invited to 'Rastripathi Bhaban Portal's information which is reproduced for ready reference. "Metro Raiway, Kolkata vide their letter No. MR /A/ Pen/415/CK/Grievance/111 dated 01/05.01.2010 has advised that revised pension payment order to Sri chinmoy Kar, bearing PPO No. MR/2004/75 dated 05.10.2004 has already been issued to concerned bank with due intimation to the pensioner vide No. MR/A/Pen/415/931/Rev.dated 31.12.2009"



I had already vide my letters mentioned above informed you that I have not received your letter No. MR/A/Pen/415/931/Rev.dated 31.12.2009 quoted at RB Portal so far.



Yesterday i.e. 0n 22.04.2010 I had contacted Br.Manager / SBI / TNT Studio over phone No. 2471-6089 when he confirmed after verification of records that he has not received any such letter from Metro Railway - Kolkata.



In view of above you are requested to let me know the exact position by 28-04-2010

positively. It appears from portal report that the case is lying since 31-12-2010



Thanking you. Yours faithfully,



Chinmay Kar 23rd April '2010

[Due to extreme disability reasons E- governance correspondence solicited]

[Available on Skype, gtalk & Webcom]

[e-mail]

[e-mail]"

[Chinmay Kar]

This case is closed since General Manager / Metro Railway / Kolkata (Ministry of Railways-Government of India) delivered to me all the details asked for through his special representative to my home in pursuance with Rastrapathi Bhaban Portal's report. This is for information of all concerned.- Chinmay Kar 15-06-2010